Privacy Policy

Effective Date: 10 June 2025

At Fyxalab Technologies, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner, and in compliance with the Personal Data Protection Act 2010 and its applicable regulations.

When you use any of our services on our website (subject to our Terms of Use), you trust us with your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you use our online platform for medical booking services in Malaysia.

1. Information We Collect

• Personal Information: Your name, contact details (email address and phone number), and any other information you provide when creating an account or making a booking via any applicable form.
• Health Information: Information related to your dental health or medical history that you provide voluntarily for booking purposes.
• Payment Information: Details associated with your payment method, including credit card info (processed securely through a third-party processor).
• Usage Data: Info such as your IP address, browser type, pages visited, and time/date of your visits.

2. How We Use Your Information

• To facilitate and manage your bookings with dentists.
• To communicate with you regarding your appointments, confirmations, and reminders.
• To improve our services and enhance user experience.
• To process payments and prevent fraudulent transactions.
• To comply with legal obligations and protect our rights.

3. Sharing Your Information

• With Dentists: To ensure proper care, we will share necessary personal and health information with the dentist you book with.
• With Service Providers: For payment, communication, or analytics. They’re bound by confidentiality.
• For Improvement: To improve the site or service for better future experiences.
• Permitted Disclosures: If required by law, or to protect our rights, safety, or property.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

• Access and request a copy of your personal information.
• Request correction of inaccurate or incomplete info.
• Request deletion of your personal data, with some exceptions.
• Withdraw consent for processing, where applicable.

To exercise these rights, please contact us using the information below.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on our platform with a revised effective date. Continued use of our service signifies your acceptance of these changes.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: support@fyxalab.com.

By using our platform, you consent to the collection and use of your information as described in this Privacy Policy. Thank you for choosing Fyxalab Technologies.